Network Enterprise Interoperability and Collaboration using E-mail Communication

In this paper we discuss how email communication can be used for enterprise interoperability, especially with a focus on SMEs. Existing interoperability solutions are suitable only for large enterprises and SMEs lack cheap, easy to integrate and easy to customize solutions. We believe such solution need to be built on top of existing ICT infrastructure (email, web) available in most of enterprises. We have developed a proof of a concept solution ACoMA (Automated Content-based Message Annotator), which provides context sensitive information and knowledge in email communication. We evaluated the approach on an administrative application and we believe that such approach for interoperability can have significant impact by not forcing users to change working tool, by delivering interoperability solution exploiting existing ICT and by providing framework which can be easily customize for a concrete application. To completely achieve the customization objective the framework need to be extended and further developed.